Team Leadership and Support

• Lead and oversee the customer service team, ensuring the delivery of exceptional support through various communication channels (phone, email, chat, etc.).
• Develop and execute strategies aimed at refining customer service processes and optimizing team performance.
• Establish and monitor KPIs to gauge team efficiency, customer satisfaction levels, and resolution timelines.
• Manage escalated customer issues, ensuring swift resolutions while prioritizing a positive customer experience.
• Collaborate across departments to address customer feedback, contributing to product/service enhancements aligned with client needs.

• Demonstrated success in a customer service management role, preferably within the digital or tech sector.
• Strong leadership and team management abilities to motivate and cultivate team members effectively.
• Exceptional communication skills coupled with adept problem-solving capabilities.
• Familiarity with CRM software and various customer service tools.
• Dedication to delivering unparalleled customer experiences.

Leadership Opportunity

• Lead a vibrant and dedicated customer service team within an innovative work environment.
• Competitive salary and a comprehensive benefits package.
• Collaborative culture that thrives on innovation and teamwork.

Contribution to Exceptional Experiences

• Engage in cutting-edge digital projects, contributing to our clients' exceptional digital experiences.

If you're passionate about customer service, possess robust leadership skills, and thrive in a fast-paced setting, we're excited to know more about you! Please submit your resume