— analyze business processes across operations, marketing, sales, and customer service
— identify bottlenecks, duplicated work, unclear ownership, and process gaps
— map workflows and turn complex processes into clear operational structures
— collect and organize business requirements from different teams
— work with data to understand where processes lose time, quality, or profitability
— prepare recommendations for improving efficiency and team coordination
— support the implementation of new workflows, tools, and reporting logic
— collaborate with operations, analytics, marketing, finance, and management teams
— document processes, roles, responsibilities, and key decision points
— track the impact of process improvements on performance and scalability

— experience in business analysis, operations, process management, or a related field
— strong understanding of business workflows, operational efficiency, and team coordination
— ability to analyze complex processes and structure them into clear systems
— confidence working with data, reports, tables, and performance metrics
— experience with process mapping, documentation, and requirement gathering
— structured thinking and strong problem-solving skills
— attention to detail and ability to see both the full picture and specific gaps
— ability to communicate clearly with different teams and stakeholders
— confidence working independently in a remote environment
— English proficiency sufficient for professional communication

‍

At KristalDigital, you will work with real business processes that directly influence operational efficiency, team performance, and company growth. This role gives you the opportunity to see how different parts of the business connect, identify where complexity slows teams down, and help build systems that make daily work clearer, faster, and more scalable. You will collaborate with international teams, work with real operational data, and contribute to decisions that have visible business impact. We offer a remote-first environment, long-term growth opportunities, and the chance to shape processes that help businesses grow with more structure and control. 🚀

‍

Send your CV and a short introduction outlining your relevant experience in business analysis, operations, process management, workflow optimization, or analytics. We’re looking for people who can think structurally, work with complexity, communicate clearly, and turn business processes into systems that are easier to manage, measure, and scale.